![]() The types of complaints to be mediated will include allegations related to perceived bias in policing, failure to provide appropriate service, unnecessary physical conduct, and unprofessionalism. Guided by research and analysis gathered from public forums, surveys, focus groups, social media platforms, and other community engagement efforts, the City and CCR developed a mediation model that will be used to address select complaints with the intention of finding a resolution in a more expedited manner. “Furthermore, we hope this program will improve the standard for resolving misconduct complaints and move us one step closer toward compliance with the federal Consent Decree requirements.” “With this community-based mediation program in place, we will be able to better foster a supportive and trustworthy environment for people to not only report police misconduct complaints but have their voices heard and believed,” said Mayor Lightfoot. The pilot will run until the end of March 2023. The pilot program, which provides an alternative to the traditional complaint investigation, is the outcome of engagement with Chicago residents, community leaders, police officers, and stakeholders. Lightfoot and the Chicago Police Department (CPD) launched a pilot program with the Center for Conflict Resolution (CCR) to provide mediation of select police misconduct complaints filed with the Civilian Office of Police Accountability (COPA) and the CPD Bureau of Internal Affairs (BIA).
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